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Conflict Resolution Do you know someone in your workplace who needs an anger management class? Is this someone you have to deal with on a daily basis? If so, you will want to attend this workshop. Learn how to defuse a potentially explosive situation and turn it into a win-win situation for all. |
Dealing With Difficult People Whether it is a customer, a coworker, or a supervisor, we are all going to encounter a "difficult" person at one time or another. Learn how to identify where your difficult person is coming from, how to combat their actions and still maintain a customer-friendly environment. |
Delegate, Delegate, Delegate! How do you accomplish everything that you have to do and maintain your sanity? By delegating, of course. Learn how effective delegation benefits the organization and strengthens your staff. Find out techniques to overcome personal and managerial barriers to allocating tasks and responsibilities to others. |
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Team Building Two heads are better than one! When building your team, learn how to develop an atmosphere where individuals' complementary skills create a cohesive, efficient, and goal-driven group. |
Excellent Customer Service Learn to turn your customers into missionaries who will sing your praises to the world. |
Effective Decision Making Learn to navigate your way out of the proverbial "rock and a hard place". Make good decisions by learning from your past bad ones. |
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Organizational Change Many companies today are under intense economic pressure. Reorganizations, takeovers, mergers, downsizing, layoffs, and other changes are extremely common in the workplace. These changes present challenges to everyone from the receptionist up front to the executive chief officer. Learn techniques to handle these changes while continuing to grow. |
Stress Management Do you feel like you're out on a limb? Do you feel that if one more thing goes wrong you'll break? Do you just want to relax and escape all the pressures? If this sounds like you, then you will want to participate in this workshop. Understand the difference between good stress and distress. Learn techniques to deal with both, improve your state of mind, and outlook on life. Learn to leave the stress behind or cope with it in a healthy way. |
Keeping A Good Square Peg (Finding the Best Position for an Employee) With turnover rates and training costs high, we don't want to lose an employee who may just have been mismatched for their position. Learn ways you can determine where an employee will best fit in. Determine what skills need to be developed for personal and professional growth and making the most of the time, training, and investment already spend on this employee. |
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How to Be An Effective Interviewer Interviewing a potential employee is an art form. You must anticipate the growth and needs of your company while trying to find the right person for the job. Learn how to get the information you want from a candidate while keeping the vision of the company in mind. |
Networking It's not just what you know, it really is who you know! Don't overlook the obvious. Learn how to build your professional network to increase your potential. This is a must for both the professional wanting to get ahead and the company looking to grow. |
Motivation Learn to find the forces that drive you and inspire others to seek them. If you ask supervisors what they think motivates their staff, you'll get a completely different answer if you ask their staff the same question. Learn what motivates people and why. |